Customer Support/ resources

Q: What type of files do we accept for programming?

A: We prefer DXF files, but also accept DWG files or IGES for solids and surfaces.

Q: What other types of files do you work with?

A: We work with all types of Microsoft files as well as PDF, JPG, TIF and STP.

Q: What programming software do you utilize?

A: We use Mastercam for Mill Level 3, Solids and Multiaxis & Mastercam 2021.

Q: What types of CNC machines are available and what are their capacity levels?

A: At Excelsior, we operate three (3) Lang 4-axis lettering machines, primarily used to engrave lettering on contoured surfaces; capacity is 59″ O.D. with a 47″ diameter limit on the engraving reach. We also operate four (4) Haas milling/drilling machines. One is a 5-axis machine with a capacity of 10” x 10” x 4”. The others are 3-axis machines with a 17″(z) x 20″ (y) x 48″(x) capacity. Note, any use of fixtures and/or vises will reduce these dimensions by the size of the holding apparatus.

Q: What is  the smallest size you can engrave?

A: It depends, but as an example, we can engrave a United States flag on a .20″ wide by .30″ long steel stamp, with all 50 stars on it.

Q: Which metals do you commonly use?

A: We reguarly use brass, copper, aluminum, stainless steel, HRS, CRS as well as heat-treated metals including D2, O1, S7 and 8620 steel.

Q: What if the only file I have is a JPG?

A: Our graphics department is capable of generating a DXF from a JPEG.

Q: What are your quantity limits? Is there a minimum order size?

A: We are equipped to produce an order quantity of 1 or 2500 and anywhere in between. One of our specialties is concept and prototyping, which enables us to make low order quantities and still, be economical.

Q: What is the lead-time for an order?

A: Once a purchase order or payment is received, our typical lead-tme is two weeks.

Q: What type of material do you use?

A: We produce solvent-washed flexographic sheet photopolymer plates digitally imaged. We have the following thicknesses available; .030, .045, .067, .107, and .112.

Q: What size plates can you make?

A: Our prepress department has the ability to make plates up to 52″x80″.

Q: What is your typical turnaround time?

A: Our typical turnaround time is one day for a proof and two days for plates after proof approval. Of course, turnaround time is subject to the size of the job and needs of the customer. Your prepress representative will supply accurate timing for your specific project.

Q: How can I provide my files?

A: Art can be supplied in a number of ways. We can receive digital files via email up to 5MB. Files over 5MB can be transferred through Excelsior’s easy to use, secure, web-based Share File. Contact your representative for more information or help with file transfer.

Q: What kind of proofing options do you provide?

A: We offer multiple proof types based on the needs of the customer. The most common proof is a PDF via email, also called a soft proof. We also provide full size inkjet proofs and GMG contract DotProofs up to 44” wide.

Q: What types of printers do you work with?

A: We work with any company that uses photopolymer plates or elastomer sleeves. Our partners include label printers, poly bag printers, flexible packaging printers, screen printers, and offset printers.